Claimant – Plaintiff Profiles

What don’t you know about your Claimant-Plaintiff?

As soon as you have seen red flags or at the onset of litigation you need all the facts on your claimant or plaintiff.  Creating a baseline profile on the claimant/plaintiff will provide valuable insight into the validity of the claim and the credibility of the claimant/plaintiff. If you can develop credibility issues early on you can get the leverage you need to settle the claim more quickly and cost effectively.  Litigation is a costly endeavor.

When everyone on the claims team (Examiners, SIU & Attorneys) have a profile on the claimant/plaintiff they can make better decisions about where to look for medical records from a pre-existing injuries/conditions, when to set depositions, when and if surveillance should be conducted, etc.

We recommend that you conducting the following searches to uncover the background information that will give you the best possible profile of the claimant/plaintiff.

  • Verification of Identifiers (SSN, DOB, Address, Drivers’ License)
  • Driving Record
  • County Civil Search
  • County Criminal Search
  • Professional Licenses & Business Affiliation Search
  • Prior Claims Search
  • Social Media Search (FB, Instagram, Twitter, LinkedIn)
  • EDEX
  • Identify and profile plaintiff’s counsel
  • Asset & Liability Search

When you are working with an investigation firm it is crucial that they have access to all of these types of searches, understand the system of records in all jurisdictions and understand the context in which the searches should be conducted. A licensed private investigation firm will give you access to all of the above searches and more and insure that the information has been obtained in a legal and admissible manner.

9 Signs of a Cheating Spouse

  1. Changes in Appearance (Excessive Grooming, Cologne, New Clothes/Attire)
  2. Business Trips / Work Schedule Changes
  3. Secret Accounts (Credit Card & Bank Accounts)
  4. Mail from strange financial institutions
  5. Unexplained Items in the Car
  6. Odd Text Messages (Coded/Abbreviated)
  7. Phone calls at odd hours & quick hang ups (Guarding the cell phone or a second cell phone)
  8. Changes in Habits
  9. Spending Long Hours on the Computer

Relevant Posts:

Tim Santoni

We rely on law enforcement (Police, Sheriff, FBI, etc.) to “protect & serve.”  They have the difficult task of arresting and investigating people on crimes that range from moving violations to murder. And sometimes they can get it wrong especially with the latest child abduction case we were hired to investigate. I felt compelled to share my account of this case to protect others from what may have been a dangerous situation for my client and her child.

Parental Child Abduction Investigation

Our client, a mother seeking to have her child returned from the father after 11 months of being on the run, retained us to handle various aspects of the investigation. We launched an inquiry reaching out to the investigators at the District Attorney’s office and other law enforcement agencies to share our findings and gain their cooperation and assistance to have the child returned to the legal custodian and mother.

Our investigation was underway and in an effort to get the father of the abducted child to come forward, our client reached out to the press. The distressed mother was able to give an on camera plea asking for the return of her daughter.  The piece ran twice on local television and an acquaintance of the father contacted him and ultimately convinced him to come forward.

Courts and Child Abduction Cases

Even Law Enforcement Can Get It Wrong Sometimes Even Law Enforcement Can Get It Wrong Sometimes

We went in ex-parte to get the court to turn over the child to the mother and get the necessary documents served on the father.  The bailiff was able to serve the father in the courtroom for the upcoming trial.  Because there was no child abduction defense and the District Attorney had a case open, an attorney from the DA’s office was present to insure that the child was turned over to the state or the mother.  The family court commissioner stated that because the mother of the child was present there would be no reason why the child should not be turned over to her.  The emotions filled the courtroom as the mother who hadn’t seen her daughter in almost a whole year embraced her child again.  The parties were excused by the court.  The mother, daughter and legal team departed the courtroom.  The father remained seated in the courtroom and eventually departed

Legal Follow Up in Child Abduction Cases

Prior to court proceedings, the bailiff was made aware of the fact that there were outstanding warrants out on the father. The DA and the attorney for the mother also alerted the bailiff of the warrants at the beginning of the hearing. Prior to processing the father, the bailiff needed to confirm the warrants before taking him into custody.

As the parties departed the courtroom, I wanted to keep eyes on the father to insure that he didn’t confront the mother and baby.  I also overheard the bailiff on his radio asking for security assistance.  I was expecting the father to be taken into custody outside of the courtroom.  The father and his legal team departed the courtroom and proceeded outside the area. As soon as the father exited the courthouse he walked rapidly to his vehicle. I followed him closely to observe the vehicle and plate that he departed in before returning to the courthouse.

Law Enforcement System Breakdown

3D white people. Security control airport access. Metal detector

Concerned for my client’s safety, I remained in the area to make certain that the mother and daughter felt comfortable as they exited the courthouse and departed the area.  While waiting outside of the courthouse I observed the bailiff exit and frantically look for someone or something.  I overheard him say something to another deputy about the fact that the father had gotten away.  I approached the deputy and asked him what had happened.  He said that they couldn’t process the father’s paperwork fast enough because he didn’t have his date of birth.  The father knew he had outstanding warrants and made a hasty exit. I informed the deputy of the vehicle and plate he departed in and provided a picture of the fugitive.

I can’t understand how criminals can enter a courtroom with warrants and walk out without being questioned, detained and arrested.  Why not detain him until they process the warrant search?  Why can’t they find his date of birth in the pleadings that were filed with the court?  Better yet, ask the attorneys and investigators in the courtroom.

If we want to keep our courts safe and the public safe we must know who is entering our courthouses; especially those courts that are handling domestic violence, restraining orders, custody orders and abductions.

Learn More About Our Professional Private Investigation Services:

Are Law Firms Getting a Good Deal on Databases?

Due to custom and convenience, some law firms still depend on expensive databases for their research. And while for years this has been sufficient, the costs to access these databases now outweigh the benefits.

Investigations for Law Firms Not Dependent on a Database

Each case has its own set of problems and expectations, but no matter the situation, each one will require an abundance of careful research. Sometimes a simple public records search is need and other times a comprehensive background investigation will be needed.

The ability to negotiate effectively and win a case rests on thorough, up-to-date research and with databases like Westlaw, IRB Accurint or LexisNexis lawyers can’t always get the full picture. Since 2005 for instance, due to political pressure, Westlaw discontinued full Social Security access to most of its subscribers. Also, when attorneys need criminal records, for instance, they may find an inflexible index system due mainly because different states and local governments maintain records in differing ways.

In situations like these, where indexing systems vary from state to state, law firms may need the personal assistance of a, licensed, professional investigation firm like Santoni Worldwide that has a working knowledge and understanding of the records system and has working relationships with onsite court researchers.

Climbing Costs of Online Services

And these online research services have gotten more expensive while a law firm’s ability to recover the costs through client billing have diminished. Most firms negotiate annual plans. Less expensive plans limit access to certain states and court districts and if there’s a need for information outside of the plan then, of course, out-of-plan fees get tacked on.

Clients are savvier consumers now and don’t want to pay research fees for something that seems like their lawyers should automatically pay on their own. More and more, firms are absorbing database fees into their overhead or, if possible, they try to recoup costs in the attorney fee award.

Easily Accessible Investigation Services

Santoni’s experienced investigators work with law firms regularly. They are familiar with the varying records offices nationwide and have working relationships with court runners, records researchers, and librarians. Additionally, the subscribe to several of the best commercial databases that provide national coverage, full social security numbers and dates of birth. When conducting specific searches they work with court runners to limit the documents that pertain to the specific subject. Attorneys not only need evidence but they need the supporting investigative material to back it up, and Santoni delivers comprehensive reports and documentation to help them win.

Learn more about :

Tim Santoni Interviewed on Lawpreneur Radio

Tim Santoni of Santoni Worldwide discusses mitigating risk and making crucial business decisions

What supports a Lawpreneur? Join us as Tim Santoni, President & CEO of Santoni Investigations & Backgrounds, shares his journey.

Tim is passionate about helping clients mitigate risk and develop information needed to make crucial business decisions. He also enjoys golfing and spending time with his wife and four kids. He is a Certified Private Investigator, continually partakes in Continuing Education for lawyers and has certifications in FCRA (Fair Credit Reporting Act).

Click here to listen to the complete interview

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Pretexting is NOT a naughty word when it comes to Trademark InvestigationsPretexting

When it comes to trademark investigations the use of pretexting is NOT forbidden.  The word “pretexting” brings to mind the scandal involving HP where the board members utilized investigators to pretext in order to obtain phone records. In this case the word pretexting is defined as impersonating someone else to gain access to private or protected information, such as phone records or financial information.

According the FTC the Pretexting provision in the Gramm-Leach-Bliley under subtitle B is defined as “Fraudulent Access to Financial Information.

Pretexting is NOT a naughty word when it comes to Trademark Investigations

The use of pretexting in Trademark Investigations is quite different.

An experienced trademark investigator will work to obtain as much information via Internet searches, commercial database searches, website inspections (current & archived), corporate records, business filings, trademark filings, trade journals and other databases.  The goal of this research is to obtain as much background information on the industry and businesses being investigated, so that they can approach third party sources within a suitable context to confirm and or clarify several key pieces of information (Date of First, Non-Use, Abandonment, Last Date of Use in Commerce, Scope of Use, Channels of Trade as well as Goods/Services bearing the mark).

In an article published by  of Faegre Baker Daniels “In Trademark Investigations, “Pretexting” is Not a Naughty Word” the authors reference several cases where investigators posing as a typical customer were not found to be violating any sort of laws regarding contacting represented parties.  In one decision it is clear that if the investigator is not deceitful and does not push the boundaries of a typical client interaction that the information obtained is admissible and the actual contact with the subject business is not deemed unethical.  Further in many of these cases the subject business being contact was engaged in deceitful and unlawful acts which further weighed on the courts in their decisions.

When you engage with a trademark investigator it is crucial that you ask them questions about their methods and experience to insure that they will not create any situation that can be construed as unethical or illegal, which intern could get you and your client in trouble with the court.

Remember, pretexting is NOT a naughty word when it comes to Trademark Investigations.
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Roundtable at Orange County Law Firm- Keys to Locating & Serving Evasive Subjects

Additional Reading:

Locate / Skip-Trace Investigations

Looking For Someone?  Try the Ex-Factor

Here are some highlights…

  1. Social Media Profiles/Backgrounds- Check your claimant’s and their spouses
  2. Surveillance/Subrosa- Technology is outpacing the privacy laws.  Know what you are getting into and the legal ramifications when you instruct your surveillance/subrosa investigators to test the legal boundaries
  3. Fraud Indicators- The cost of insurance fraud in California is $15 billion each year.  Investigation options and restrictions play a key role in fraud mitigation.

Combined Claims Conference was a Success!

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Additional Viewing:

Welcome Video for Exhibitors & Attendees

Thank you for visiting our booth

 

Once you serve the difficult defendant or witness you must make it stick.  Know how to accurately complete the court approved Proof(s) of Service is key.  The Proof of Service is the document that will be filed with the court or maintained in the litigation file as proof that the defendant or witness was effectively served.  In many instances, improper service and improper filing or missing filing dates can jeopardize your case or even result in it being dismissed by the judge.  An accurate proof of service should be prepared electronically, utilizing software so that it is legible.  Additionally, the process server or investigator serving is required to personally sign the proof under penalty of perjury.  Many process servers sign proofs on behalf of their process servers; this is not a recommended practice.

At many investigation firms, a physical and/or electronic case file is maintained detailing information on the case work-up, service attempts and other details on the case in the event that the service or circumstances of the service are questioned at a later time.